Name of Organization/Company: Tata Consultancy Services, Mumbai, Maharashtra, India
Category: Learning/Training Team of the Year
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model.
The nature of business transformation powered by digital technologies has upended not only business models, consumer behavior and stakeholder expectations, but also the internal talent landscape. TCS has been a pioneer at identifying this paradigm shift since 2015 and setting our talent transformation agenda to leverage the ‘abundance’ of talent within the workforce ecosystem.
Over the past few years, our Talent Development Team has evolved from just a support function to a business-critical function woven into Unit strategy & operations with Purpose driven initiatives to accelerate role & career progression, fuel growth & transformation initiatives while
improving cost & efficiency and create hunger among associates to continuously transform.
The team is reskilling internal talent pool of more than 480k associates as one of the top priorities in TCS including senior exec’s like the CEO. TCS has no legacy people, only legacy technologies.
A robust Talent transformation & career development approach has always been a USP for organizations looking to attract top talent and retain them. Technology and Business models are changing at such a rapid pace that hiring new talent for every new skill is not just impractical, it is counter productive as well. As one of the Top IT services brand globally and the fastest growing IT services brand of the decade, we attract some of the best and brightest talent and invest in their lifelong learning, ensuring that we have the industry highest retention rate.
With a 100% digital mode of delivery over the past one year, the TD team had achieved historically the best metrics in 2020.
•Metrics which reflect that TCS TD has set the benchmark beyond the barometer: Average of ~96 hours per associate , 32K+ Trainees onboarded virtually in India with 77% ready for deployment. 2K+ Freshers on-boarded in North America. Highest ever Associate Satisfaction Index growth. And 17 External Awards for Talent Development Gorup.
•Pro-active Talent Planning in collaboration with resourcing teams has led to closure of more than 20% of staffing positions internally, reducing cost of hiring and time to deployment.
•Direct Effect of Training on business with results in savings, reduction in onboarding time of new client, infrastructure cost, response time for a improvement in Time-to-Market.
•Highest ever Fulfilment of demand has been achieved through Technology Upskilling alone giving confidence to business that internal associates can be used to fulfill demand even for Niche Skills instead of hiring associates externally.
Our upskilling and reskilling of associates has always had a tight linkage with business and our staffing needs are directly met by internal upskilling regularly now. This has been further tightened by our Linking Learning to Careers framework termed “Elevate” -a merit-based, democratized, transparent Talent framework designed to establish tighter linkage between Learning, Career and Rewards.
With our Mission statement describing the critical role Talent Development is currently playing in TCS: “Transforming careers of TCS associates and fueling Business growth by delivering Strategic TD to scale through innovation & partner ecosystem; demonstrating business outcomes & creating stronger market recognition.” the TD team has transformed into a business-critical function today.
The VISION for TCS’s Enterprise’ TD is:
•Developing Contextual Masters: A workforce that capitalizes on the deep knowledge of our clients’ business domains & processes.
•Being Digital Native: A workforce trained in digital during onboarding and continuously reskilled on digital technologies to become Digital Ninjas.
•Living Agile: A workforce that is not just trained and certified at performing Agile roles but also embodies Agile traits and ways of working every day every hour in every activity we perform.
•Machine First: A workforce that by default adopts a mindset of intelligent automation that is real-time and collaborative by default.
•Purpose-driven learning to accelerate role & career progression, fuel growth and transformation initiatives while improving cost and efficiency as
well as create hunger in mid-level managers to continuously transform and drive change.
•An Intelligent TD ecosystem enabling transformation to a growth mindset.
TCS TD team write up- Detailed write up on TCS Talent Development team and its achievements: https://vo-general.s3.amazonaws.com/a1ab4161-9c30-4e28-88fc-d6ad384e3fe2/cf46bb1e-a0b5-452f-9d85-2ac7c4e526d8?AWSAccessKeyId=AKIAJ4PRWO26HAX3IOCA&Expires=1720393239&response-content-disposition=inline%3B%20filename%3D%22TCS%20TD%20team%20write%20up.docx%22&response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&Signature=HXxSG3CiOlhNyNFmNpuoO%2F%2FPngM%3D
TCS_TD_Corp Presentation _May 2021- TCS Corporate TD Presentation: https://vo-general.s3.amazonaws.com/a1ab4161-9c30-4e28-88fc-d6ad384e3fe2/d660c6f3-dea1-4dc4-8ba8-53018b43b47c?AWSAccessKeyId=AKIAJ4PRWO26HAX3IOCA&Expires=1720393239&response-content-disposition=inline%3B%20filename%3D%22TCS_TD_Corp%20Presentation%20_May%202021.pdf%22&response-content-type=application%2Fpdf&Signature=y7e7g3TOq%2FF8yxMEg28bnjTDFgQ%3D
TCS_TD Evolution_ May 2021- Evolution of Digital Technology learning at TCS: https://vo-general.s3.amazonaws.com/a1ab4161-9c30-4e28-88fc-d6ad384e3fe2/c674f461-d5cb-4a04-96bc-24455ac35e95?AWSAccessKeyId=AKIAJ4PRWO26HAX3IOCA&Expires=1720393239&response-content-disposition=inline%3B%20filename%3D%22TCS_TD%20Evolution_%20May%202021.pdf%22&response-content-type=application%2Fpdf&Signature=Z2PXzfhQyL1wmA9A2Y3HCWphq00%3D
Talent Development during the Pandemic- What TCS TD did during the Pandemic.: https://vo-general.s3.amazonaws.com/a1ab4161-9c30-4e28-88fc-d6ad384e3fe2/bb5b5a78-2116-4702-aea9-9f35ececd209?AWSAccessKeyId=AKIAJ4PRWO26HAX3IOCA&Expires=1720393239&response-content-disposition=inline%3B%20filename%3D%22Talent%20Development%20during%20the%20Pandemic.pdf%22&response-content-type=application%2Fpdf&Signature=J7ZUf%2FFXPhpMQQZ2eCbxX9m5NoU%3D