Name of Organization/Company: Resolute Forest Products, Montreal, Quebec, Canada
Category: Achievement in Workplace Safety & Compliance
Resolute Forest Products is a global leader in the forest products industry with a diverse range of products, including market pulp, tissue, wood products and papers, which are marketed in over 50 countries. The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Resolute has third-party certified 100% of its managed woodlands to internationally recognized sustainable forest management standards.
At Resolute, we are one team with one vision where: profitability and sustainability drive our future. We are guided by four core values: work safely, be accountable, ensure sustainability and succeed together. In 2020 alone, Resolute earned 35 awards and distinctions from regional, North American and global organizations for excellence and leadership in corporate social responsibility and sustainable development, as well as for our business practices.
On May 1, 2020, we celebrated our 200th anniversary thanks to the unwavering support of our employees, communities and business partners. Together, we have built an enduring legacy of success on a global scale – from our earliest days as a small lumber exporting business in Quebec to one of the most respected and sustainable forest product companies in the world.
Since 2014, we have achieved annual Occupational Safety and Health Administration (OSHA) recordable incident rates below 1.0, which is considered world-class safety performance. In 2020, we recorded an OSHA incident rate of 0.62, just above our target of 0.60. Twenty-six operations – more than half of our facilities – completed 2020 without a single, recordable injury, including our Menominee (Michigan) recycled pulp mill, whose employees achieved 1.5 million consecutive hours without incident, an achievement that extends over eight years.
The company’s severity rate – indicating the number of workdays lost or restricted due to injury per 100 full-time employees – was 16.8 in 2020. This is equivalent to 1,235 lost or restricted workdays, or 22 workdays per 100 full-time employees.
We will continue to work diligently to reduce the severity of injuries and the number of incidents. Our 2021 target is to achieve an OSHA incident rate of 0.60 or below and a severity rate of 16 or below.
Last year, 98% of Resolute’s hourly employees submitted at least two near-miss incident reports. Of the reports submitted, 86% were reviewed and closed, with the balance to be reviewed in early 2021. Our goal for 2021 is to ensure 95% of hourly employees submit at least two proactive near-miss reports and to review and close 75% of submitted near-miss reports.
Our approach to injury prevention is one that combines leadership from the company with the individual responsibility of our employees. Our occupational health and safety management system (SMS) includes training and awareness, audits and monitoring, and employee engagement through three proactive safety pillars at all our operations:
1. One-on-one safety commitment discussions that allow reinforcement of expectations that employees work safely.
2. Hazard recognition performed prior to undertaking any tasks, allowing employees to evaluate and control safety-related risks, which reduces the potential for injury.
3. Near-miss reporting that engages employees in our health and safety processes and provides site management teams with risk recognition data that we use to maintain the daily proactive mindset that prevents injuries.
Our safety audit process requires supervisors to review individual performance with employees six times a year based on six quality-execution criteria. We can then track the number of facilities reporting risk of injury as well as the effectiveness of the safety audit process at each facility. Risk assessments are also undertaken on our operations’ service providers, including maintenance and transportation contractors.
Our board of directors’ environmental, health and safety committee requires regular audits of each operation to ensure compliance with Resolute’s SMS. The audits, including verifying 12 critical health and safety standards, are conducted over a three-year cycle. Most notably, they include detailed questionnaires that measure the compliance of the system’s three pillars as well as the rules and control measures related to the 12 critical standards.
How community organizations are benefiting from Resolute’s outstanding safety performance:
Four Resolute Operations Achieve Safety Milestones:
Resolute’s Atikokan Sawmill Employees Achieve 500,000-Hour Safety Milestone and Donate $10,000 to Aspen Court Senior Living: