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Gold Stevie Award Winner 2021, Click to Enter The 2022 StevieĀ® Awards for Great Employers

Name of Organization/Company: Globe Telecom Inc., Taguig City, Metro Manila,Philippines
Category: Achievement in Employee Engagement

Entry Title: Globe Telecom: Creating a Highly-Engaged Workforce during a Pandemic

 

Globe Telecom, Inc. is the Philippines’ leading telecommunications provider. It caters to over 76 million subscribers, including individual customers, small and medium-sized businesses, and corporate and enterprise clients.

In 2009, Globe underwent several people-centered transformations, reestablishing the company as a strong challenger in the industry. Since then, Globe has overtaken the industry incumbent to become the number one telco in the country.

In 2019 we became the first to launch 5G in the country, and in 2020, despite the pandemic, Globe continued to upgrade its 4G/LTE coverage and posted PHP 146.4 billion in consolidated revenues.

To further enable the digital lifestyle of Filipinos, Globe has gone “beyond telco” with the following subsidiaries and affiliates:

-GCash, a micropayment service with over 33 million users;
-Globe Studios, the company’s film and television production arm;
-Globe Entertainment, which provides world-class entertainment at affordable prices;
-917Ventures, the company’s corporate incubator;
-Kickstart, which supports early- to growth-stage tech startups;
-Yondu, the top-notch IT solutions company in the Philippines;

-Asticom, Globe’s support and shared services provider.
-Third Pillar, a system integration and business application company;
-Cascadeo, a US-based cloud consulting company;
-Adspark, a data-driven advertising firm; and
-ECPay, an all-in-one digital payment platform.

Aware of the importance of Employee Engagement during the pandemic, Globe focused on the following People and Culture pillars:

EMPLOYEE ENGAGEMENT:

-In lieu of physical events, created The Good Vibes Club (TGVC), a virtual variety show that tackled different topics every week. TGVC served as a digital space for employees to gather.
-Created Wanda Bot to promote employee recognition. This is done through thematic e-cards rooted on corporate values.
-Launched Sagot Kita (I Got You), to enable employees with the training and knowledge to be able to resolve their friends and families’ network concerns.
-Launched ATOMS (Army of Tomorrow), our customer service bot that resolved network concerns.

DIGITAL SUPPORT:

-Enabled employees with a fast and easy HR Information System through Workday, pushing for seamless employee self-service.
-Developed DUDE (Digital Usher for Disasters and Emergencies) to monitor the health of 8,300+ employees. DUDE performs daily check-ins with all employees, and connects them with our COVID-19 response team should they report symptoms.

HOLISTIC WELLNESS:

-Created Wellness Webinars and Daily Workout Sessions that catered to employee’s physical fitness.
-Launched Hopechat, a mental health support program where employees can consult with a mental health expert. Currently averages over 200+ sessions monthly.

LEARNING AND DEVELOPMENT:

-To encourage continued learning and development, we launched a suite of Learning Program under Globe University, where over 94% of the population participated in:
-Learning Revolution, a series of webinars aimed at upskilling professionally;
-Newton 2.0, our revamped online learning platform; and
-Everyday Leadership, our leadership development program.

These achievements are significant because they cement Globe as an industry leader, with best practices in Employee Engagement. More than that, these programs were made in collaboration with employees — through various surveys, FGDs, and active listening through our internal social media.

Based on the 2020 iSpeak Employee Engagement Survey from Willis Towers Watson, Employee Engagement was at 93% — the highest in five years, despite the challenges of the pandemic. Globe is the only Filipino Company to be part of the WTW High Performing Organizations.

Our Circle of Happiness philosophy states that Engaged Employees lead to Happy Customers, and this is what Globe was able to achieve during the pandemic. We continue to change the telco landscape through initiatives that make our customers lives easier:

We improved our self-service apps like Globe One, Globe At Home, TM App, and most notably GCash. GCash played a crucial role during the pandemic, ushering in an e-commerce revolution.

We launched COVID-related initiatives using GReward. Our Stay@Home initiative gave a convenient and safe way for our Ka-Globe to settle their bills at a later time.

Our Digital Brand GOMO! is fast becoming a popular service provider! We’ve also started on our 5G builds and fixed wireless access. Meanwhile, we improved network connection and eliminated interruptions with VoLTE and VoWIFI.

All of these were made possible by following our Purpose: in everything we do, we treat people right to create a Globe of Good.

Globe is a high-performing organization that is proud to be supported by the most engaged employees. In everything we do, we aim to treat people right and create a Globe of Good, leading to recognition within the local and international community.

In 2020 alone, Globe was recognized by the following organizations:

Alpha Southeast Asia Magazine 10th Annual Poll Institutional Investor Corporate Awards
ASEAN Corporate Governance Scorecard (ACGS)
Asia Communication Awards 2020
Asia-Pacific Stevie Awards
Cloudera Data Impact Awards
Corporate Governance Asia - 10th Asian Excellence Award
Frost & Sullivan Asia Pacific Best Practices Awards
Stevie Award in the 2020 International Business Awards
The Stevie Awards for Great Employers
55th Anvil Awards
Workplace Customer Success Awards

In 2021, Globe has also received recognition from the Asia-Pacific Stevie Awards, International Finance Awards, and the ASEAN Corporate Governance Scorecard Golden Arrow Awards by the Institute of Corporate Directors. For a complete list of accolades, view this link.

A comprehensive list of Globe’s achievements and programs are also available in the company’s 2020 Integrated Report. The company’s website is globe.com.ph.

These awards are a testament that we are going the right direction, in terms of the future of the company.

Webpage Links:
https://www.globe.com.ph/
https://www.globe.com.ph/content/dam/globe/brie/About-us/sustainability/documents/GLO_IR2020.pdf
https://www.globe.com.ph/about-us/corporate-governance/awards.html#gref

Supporting Document: https://vo-general.s3.amazonaws.com/a1ab4161-9c30-4e28-88fc-d6ad384e3fe2/8378b2cb-c6ff-4609-8d5f-0e7f51c53fd6?AWSAccessKeyId=AKIAJ4PRWO26HAX3IOCA&Expires=1720303256&response-content-disposition=inline%3B%20filename%3D%22Stevies%20Supporting%20Document.pdf%22&response-content-type=application%2Fpdf&Signature=ywPzQw%2FUtONmogRpjXzLQgLFEpE%3D

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