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Gold Stevie Award Winner 2021, Click to Enter The 2022 StevieĀ® Awards for Great Employers

Name of Organization/Company: Columbia Basin Health Association, Othello, WA USA
Category: Employer of the Year - Non-Profit or Government Organizations

Entry Title: Columbia Basin Health Association


Columbia Basin Health Association (CBHA) is a federally qualified community health center focused on providing high-quality healthcare to all persons regardless of age, sex, color, ethnicity, national origin, or the ability to pay. CBHA is part of the Best Practices network of healthcare organizations across the country. It utilizes the latest technology to enhance the services provided to patients and staff.

CBHA truly has the patient experience and its community-focused mission at its core. CBHA lives its mission out loud, and that alignment between intent and delivery is felt by each person, patient or employee, who comes through the door. That synergy results in a unique team member and patient focus unlike any other Federally Qualified Health Center (FQHC) in the nation. During extreme change due to the COVID-19 pandemic, the organization received the highest employee satisfaction score ever, 90% extremely satisfied, measuring only what CBHA calls the top box.

CBHA truly cares about empowering employees and improving the entire community in which we are involved. We can back up that statement through our actions of community outreach, employee engagement, benefits that reinforce the organization's values, and a complete focus on the CBHA experience.

COVID brought many challenges, but CBHA was able to use the resources available to ensure our staff and communities received the care and attention they needed. Even though the year looked a little different, CBHA continued to do great work for our patients and communities. CBHA participated in several community service projects that included a Thanksgiving Food Basket drive, a Toy Drive, and a Christmas food basket drive. All of these events are well received, and we were able to provide record numbers to our patients in need. CBHA also continued with our annual color run; it just looked a little different this past year. Even though we were virtual, we were still able to raise $25,000 with $15,000 going back into our communities with a donation to our 3 different Parks and Recreation departments at $5,000 each. We were also able to give a sizeable donation to the SMA (Spinal Muscular Atrophy) foundation.

CBHA was awarded the 2020 Best Places to Work Award from Modern Healthcare. This award is a two-part application; the first part, worth 25% of a company's total score, addresses workplace policies, practices, and demographics. The second part, worth 75% of a company's total score, is an employee survey designed to measure the employee experience. It is a great honor to be awarded this award.

We also were awarded by HR.com LEAD awards in two categories, Best Use of a Learning Management System and Best Employee Engagement Platform.

CBHA is very proud of the achievements we have received. In a normal year, this would be a great accomplishment, but to still produce at a high level even in a year of the pandemic is nothing short of spectacular. The Best Places to Work award is a testament to the work put in by CBHA to our employees to ensure they are experiencing "Joy at Work." CBHA believes in and gives back to our employees, especially during a time of crisis when they were the ones tirelessly coming to work day in and day out to serve our patients. Our staff was the frontline workers during the pandemic and to know they were happy and engaged is OUTSTANDING! No other FQHC was recognized with this honor, which we can be extremely proud of.

This is a testament to the strong team that we have at CBHA to think creatively and out of the box to provide ways to continue giving back to our communities even in the middle of a pandemic. We received many words of encouragement and thanks for being the healthcare workers who continued to go above and beyond our patients. Our staff are the real MVPs.

COVID brought many challenges, but CBHA was able to use the resources available to ensure our staff and communities received the care and attention they needed while being safe. Our CEO developed a COVID Task Force Team, who was in charge of everything and anything COVID-related. Two provider champions were assigned to the team. They provided weekly video updates on the latest information about the COVID pandemic and what CBHA was doing to keep them safe while they cared for patients.

We provided opportunities like remote work, which created flexible schedules for staff to accommodate childcare and school needs. We also provided employees with additional paid time off to use in situations related to COVID-19. Along with this, CBHA provided a "Christmas in July" bonus of $500 and $1,500 Christmas Bonuses to each staff member to help ease the financial burden that so many of our families faced during this pandemic.

CBHA also purchased Temperature Screening Devices that use biometric recognition to detect if a person has an acceptable body temperature and is wearing a protective face cover, allowing all medical staff to focus on caring for patients than on other staff members. We also had a COVID team that worked directly with each staff member who had been exposed or contracted COVID-19. We reached out to these staff each and every day to ensure they were doing ok and didn't need help with anything while in quarantine.

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