Company: Tata Consultancy Services, LTD
Category: Most Innovative Use of HR Technology During the Pandemic
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. Adaptability and resilience are critical to enabling businesses to pivot quickly in times of uncertainty.
TCS’ swift transition to remote working despite COVID- 19 induced lockdowns was facilitated by its Secure Borderless Workspaces™ (SBWS™) operating model. This transformative model enables remote access for employees, sets up a suitable cybersecurity framework and all project management practices and systems needed to ensure that work allocation, monitoring and reporting continues as normal. It encompasses a wide range of human functions, including infrastructure, talent management and employee engagement; processes, tools, and governance mechanisms; and collaboration and engagement practices. In this way, the SBWS™ model ensured that neither the quality nor the timeliness of client deliveries was ever compromised.
TCS enabled remote working for 95% of its workforce and established cloud- based governance of over 23,000 projects, enabling high volumes of digital collaboration – 35,000 online meetings, 406,000 calls, and over 3 million messages. Over the past few months, TCS has also been helping its clients adapt to this new working model using SBWS™.
While shifting to SBWS™, the Talent Development (TD) function was key to keeping employees engaged and productive while working from home. By adapting in- person learning programs to virtual, conducting strategic learning initiatives, such as learning challenges and purpose- driven, collaborative learning, TD incentivized associates to increase their learning while working from home.
When the pandemic hit, TD ensured all 450K+ employees had access to technology, training and learning resources required for business resilience from home within 2.5 weeks. This meant seamlessly converting all in- person learning programs to virtual delivery. The TD team implemented virtual whiteboarding tools and breakout rooms for online learning collaboration. Since quarantine, TCS has acquired 468,332 new skills through learning, 47% of which are on technical competencies.
TD also developed new learning content which gave associates the tools and skills necessary to efficiently work from home. 66,000 employees have completed these courses on and found they effectively prepared them for SBWS™. We enabled corporate- wide subscriptions to Udemy and LinkedIn Learning platforms in addition to our in- house digital learning platforms, iEvolve and Fresco Play. These platforms enabled anytime, anywhere, any- device learning.
TCS TD developed purpose- driven, social learning by enabling associates to learn for a cause. Over a 2- week period, every hour associates learned got converted into donations for a COVID- 19 fighting charitable organization. We used MS Teams as a social platform for employees to find learning opportunities and set up automated Flow functions which allowed associates to ‘challenge’ their colleagues to learn for a cause and sent automated messages reminding them to complete their learning goal. The result was a 28% increase in learning and 261,000 unique learners participating. This campaign not only incentivized learning by making it purpose- drive, but also gave associates a common goal to achieve together which improved morale and community during the pandemic.