Company:; Platinum Dental Services, Provo, UT USA
Category: Business Acumen & HR Strategy Solution Provider of the Year
Solution Provider Essay
Six years ago, Platinum Dental Services CEO Vince Dilley recognized the burden that HR and administrative duties placed on dentists. For young dentists, developing the necessary business acumen to successfully run a practice while providing excellent dentistry takes decades, and makes paying back student loans even more difficult. For this reason, Vince Dilley began Platinum Dental Services in a mission to allow dentists to focus on dentistry. Since 2012, Platinum Dental Services has expanded from a two-person operation supporting a single dental practice to a multi-million dollar organization with over 150 employees serving 16 locations. With corporate offices in Provo, Utah, Platinum Dental Services supports practices throughout the Western United States
Developing a company culture that both the clinical and administrative side of the business can identify with has strengthened the feeling of unity across the entire company. Most Platinum Dental Services employees view their role as a calling to help communities prosper by providing personal, professional and ethical care that enables patients to live healthier, happier, more confident lives. Platinum Dental Services employees are valued for their individual contributions, which strengthens leadership and teamwork within each practice.
With a culture that endorses excellent patient care above all else, it’s no surprise that dental clinics supported by Platinum Dental Services are continually recognized as a great places to receive dental treatment.
A perfect example of what happens when dentists partner with Platinum Dental Services is a practice called Snow Country Dental Care in Park City, Utah. Beginning with an average 4.2 star rating from only 9 reviews on Yelp, Google, and Facebook, this office had no draw from their online ratings when they first partnered with Vince Dilley. Within a year of partnering with Platinum Dental Services, however, Snow Country Dental Care boasted a 4.8 star average score with over 101 online ratings across all review platforms.
In 2015 the company launched its community outreach program, #PlatinumGivesBack. Since then, Platinum Dental Services has donated treatment for thousands of people throughout the U.S. and abroad. In 2018 alone, Platinum Dental Services donated over $200,000 in an event called Free Dental Day, and over $1,500,000 in care donated in total under the #PlatinumGivesBack initiative which also includes team humanitarian trips and the provision of public dental education. These events would not be possible without the concerted effort and behind-the-scenes support of Platinum Dental Services.
“I love that we enable dentists to deliver better care. Young dentists graduate these days with around $400,000 in debt. Platinum Dental Services helps new and struggling dentists succeed.” said Vince Dilley,
Platinum Dental Services chairman and chief executive officer. “Working with talented professionals and facilitating their success is why we are here. I absolutely love my job” Platinum Dental Services offers a very comprehensive benefits package, including medical, dental, and prescription drug coverage; disability insurance; educational assistance; 401(k) program; and a very generous PTO policy.
Platinum Dental Services provides its partner offices with the full gamut of business services including afterhours phone answering, patient recall, human resources, recruiting, credentialing and fee negotiation, accounting and finance services, ordering supplies, insurance billing, marketing, continuing education and training. In addition to business support, Platinum Dental Services provides exclusive vendor partnerships which are often difficult for single offices to acquire.
Partnering with Platinum Dental Services allows dentists to remain in control of the practice without having to divide their attention between dentistry and business strategy. Company growth has snowballed at an exponential rate, growing from one practice to seven in the company’s first two years, and from seven to sixteen by 2018.
Solution Provider Summary
-While managing HR and business solutions for its clients, Platinum Dental Services not only makes the lives of their partnering dentists easier, the company trains each team, facilitates growth and increases productivity year over year.
-Platinum Dental Services is unique in its approach towards providing business solutions for dentists,
promoting customer service and the highest quality treatment above all else. Partnering dentists are trusted and enabled to create their best possible work, not pressured to squeeze more patients into the schedule.
-Platinum Dental Services offers a very comprehensive benefits package, including medical, dental, and prescription drug coverage; disability insurance; educational assistance; 401(k) program; and a very generous PTO policy.
-The company has more than 150 corporate employees across 16 offices throughout the United States.
-Platinum Dental Services’ partnering offices have seen an average of 25% growth year over year—including acquisitions.