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Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: Haier Group, Qingdao, Shandong, China
Nomination Category: Achievement in HR Technology

Entry Title: Establishment of Ecological and User Experience HR Platform

Achievement Essay: Text Redacted for Publication

Haier Group has been facilitating organizational transformation and development with creative thinking. Haier has been devoting to becoming an Internet Enterprise and building Ecosystem Organization. Haier’s HR Informatization is closely related with its strategic and organizational transformation. To achieve this goal, Haier has built the HR Informatization Platform to provide better services for users and improve efficiency and convenience both in work and daily life.

E-HR Value-added Platform for Microenterprises

Focusing on users’ demands and experience, Haier has built the e-HR platform which can cover all HR process and service of efficiency, profession. Meanwhile, e-HR has also realized zero-distance interaction with users for better iteration and user experience.

E-HR Platform is a whole process HR informatization platform including founding micro enterprises, organizational management, staff recruitment and pay& performance management. Logging on the e-HR platform, users can enjoy one-click access to all functional modules for the system can match related processes automatically based on the type of microenterprises and the role of users. Employees can customize workbench of Process Platform in accordance with their own business.

Online Payroll Platform´╝ÜTo realize the diverse and open talent needs of microenterprises, the platform can support flexible and quick payment to all kinds of online talents, such as freelancers, suppliers, campus students, global scholars etc.
Multiple Incentive Platform: To fulfill the demands of being recognized, seven positive behaviors have been encouraged: idea, cooperation, model, value-added, entrepreneurship, innovation, user-oriented. Team leader can motivate employees. Employees can motivate team members both in their own teams or other collaborate teams.
“My” Module: Employees can not only inquire Personal Details, My Team, compensation, performance and insurances, but also apply online self-service. With user-experience oriented, this module provides “one-stop” information query, usage and integration for users.

HR Big Data Platform

In the process of boosting HR informatization, Haier has accumulated a large amount of data. Aiming to utilize the data effectively, Haier efficiently integrates the data of Human Resources and financial system to conduct drill-down structure analysis, diagram analysis and What-if analysis, providing professional, flexible, efficient and value-added HR big data service for all users and microenterprises.

Big Data Platform is an integration of several application systems for decision support, whose service recipients leading the display more efficient, intuitive and real-time.

-Integration of Several Application Systems: Integrative display and dynamic display can solve the problems of taking data from many systems, manual processing, lagging reports, which is time-consuming, labor-consuming, and may cause errors.
-Visual Display as “Cockpit”: By means of common charts, the platform can show operation situations directly while forewarning, pushing and analyzing abnormal key index, which makes the platform more efficient, intuitive and real-time,.
-The Big Data Platform achieves “Drill Queries”, which can fulfill demands of employees with both comprehensive overview and specific details.

iHaier” APP:
In addition to the e-HR platform, “iHaier” APP can also assist Haier with the Internet transformation in mobile terminal. “iHaier” is designed to help employees to work effectively, and provide convenient self-services for them anywhere and anytime.

Up to now, “iHaier” has more than 120,000 users. Since 2016, “iHaier” has been used for more than 63 million times, among them over 26 million are from mobile clock-in.

-Application Services: “iHaier” covers basic functions of applying services of the e-HR Platform including Time Management Platform and Service Guide.
-Social Media Software for employees: “iHaier” provide a chat platform for employees, which helps them communicate with stakeholders to improve work efficiency.
-Clock in with the Mobile APP: “iHaier” sets corresponding coordinates on the map which allows employees to clock in in the vicinity to avoid queuing up before the time recorder, thus improving user experience.
-Authorization: Employees can use “iHaier” to submit their work or have that approved, which enables users to handle emergency work anywhere and anytime, thus improving efficiency.
-Value-added Service: Besides basic demand for work, “iHaier” also allow employees to book meeting rooms, adding money to Meal Cards and online interactions, etc.

Summary

1. Haier has been devoting to becoming an Internet Enterprise and building Ecosystem Organization.
2. E-HR Platform is a whole process HR informatization platform including founding micro enterprises, organizational management, staff recruitment and pay& performance management.
3. Employees can customize workbench of Process Platform in accordance with their own business.
4. As Haier implementing “microenterprises” as basic operation units for organizational strategic transformation, employees become to entrepreneurs and found microenterprises in Haier Platform.
5. Big Data Platform is an integration of several systems for decision support, leading the show more efficient, visualized and real-time.
6. iHaier” APP is designed to help staff work effectively, and provide convenient self-service for staff anywhere and anytime.
7. iHaier” allows employees to clock in in the vicinity to avoid queuing up before the time recorder, thus improving user experience.

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